Privacy Policy

1. The Personal Data Administrator of the Website available at: fluence.technology.pl, hereinafter referred to as the Website, is FLUENCE, LLC., with headquarters in Warsaw at the following address: Kolejowa 5/7 01-217, entered into the Register of Entrepreneurs of the National Court Register kept by the District Court in Warsaw for the capital city of Warsaw, 13th Commercial Division of the National Court Register, under KRS number: 0000629831, TIN: 5272776154, REGON: 36502915600000, hereinafter referred to as the Personal Data Administrator. Contact: e-mail: rodo@fluence.pl, tel. +48 22 1189 600.
2. Respecting your rights as subjects of personal data and respecting applicable law, including in particular EU Regulation 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of individuals in connection with the processing of personal data and on the free movement of such data and the repeal of Directive 95/46/EC (General Data Protection Regulation), hereinafter referred to as the GDPR, the Act of May 10, 2018 on the Protection of Personal Data (hereinafter the Act) and other relevant provisions on the protection of personal data, we take the responsibility of maintaining the security and confidentiality of personal data obtained from you. All employees have been properly trained in the processing of personal data, and as the Personal Data Administrator, we have implemented appropriate safeguards as well as technical and organizational measures to ensure the highest level of personal data protection. We have implemented procedures and policies for the protection of personal data in accordance with the GDPR, thanks to which we ensure compliance with the law and reliability of data processing, as well as the enforcement of all your rights as data subjects. Additionally, if necessary, we cooperate with the supervising authority in the territory of the Republic of Poland, i.e. with the President of the Office for Personal Data Protection (hereinafter referred to as PPDPO).
3. All questions, requests, and complaints regarding the processing of personal data by the Personal Data Administrator, hereinafter referred to as inquiries, should be sent to the following e-mail address: rodo@fluence.pl or in writing to the following address: Kolejowa 5/7, 01-217 Warsaw. The content of the notification should clearly indicate: 
   1. the data of the person or persons to whom the application relates; 
   2. the event that is the reason for the report; 
   3. the requests and the legal basis for these requests; 
   4. the expected way of settling the matter.
4. We collect the following personal data on our website: 
   1. name and surname - may be processed when, as users of our website (including contractors or potential contractors), you provide them to us via: e-mail, the contact form available on our website, traditional mail, or by telephone, in order to take advantage of the offer published on the website,
   2. telephone number - may be processed in the event of telephone contact on your part (including as contractors or potential contractors), and also when you provide it to us via: e-mail, the contact form available on our website, or traditional mail, in order to enable us to contact you if necessary in connection with the shipment of ordered documents, leaflets, and/or product samples,
   3. e-mail address - may be processed when users of our Website (including contractors or potential contractors), provide it to us in the event of contact via: e-mail, the contact form available on our Website, traditional mail, or by telephone contact; we answer questions related to our offer via e-mail,
   4. IP address - information resulting from the general principles of Internet connections, such as the IP address (and other information contained in system logs), are used for technical and statistical purposes, in particular to collect general demographic information (e.g. about the region from which the connection is made),
   5. company name - data possibly provided in the field of contacting the Administrator via the contact form, 
   6. other data may also be possibly collected as part of specific cases or may be provided by you as users of our Website via: e-mail, the contact form available on the Website, traditional mail, or by telephone.
5. Each of you, as a person using our Website, has the option to choose whether and to what extent you want to use our services and provide information and data about yourself, to the extent specified in this Privacy Policy.
6. We process your personal data for the purpose of: 
   1. providing the service (subscription) of the newsletter (Article 6 (1) (a) of the GDPR) - in this case, the personal data provided will be deleted when the consent is withdrawn and the account is deleted from the list of newsletter subscribers,
   2. performing legal obligations incumbent on the Personal Data Administrator (Article 6 (1) (c) of the GDPR) - in this case, personal data will be deleted after fulfilling certain legal obligations,
   3. ongoing communication related to the functioning of the Website (Article 6 (1) (a) of the GDPR) - in this case, personal data will be deleted when the consent is withdrawn,
   4. establishing and pursuing claims or defending against these claims (Article 6 (1) (f) of the GDPR, i.e. the legitimate interest of the Personal Data Administrator) - in this case, personal data will be deleted upon expiry of the claims, but in principle after the 3-year period limitation for claims.
7. The source of the Personal Data processed by the Administrator is you, i.e. the data subjects.
8. Your personal data is not transferred to any third party or international organization within the meaning of the provisions of the GDPR. In the event that personal data is transferred to a third party or an international organization, you will be informed in advance and the Administrator will apply the necessary safety measures outlined in Chapter V of the GDPR.
9. We do not disclose any personal data to third parties without the express consent of the data subject. Without the consent of the data subject, personal data may be made available only to public law entities, i.e. authorities and administration (e.g. tax authorities, law enforcement authorities and other entities authorized in generally applicable law).
10. Personal data may be entrusted for processing to entities processing such data on our behalf as the Personal Data Administrator. In this case, as the Personal Data Administrator, we take up a contract for entrusting the processing of personal data with the processor. The processing entity processes the entrusted personal data only for the purposes, to the extent, and for the purposes indicated in the entrustment agreement referred to in the preceding sentence. Without entrusting your personal data for processing, we would not be able to run our business on the Website or deliver shipments with the ordered products. As the Personal Data Administrator, we entrust personal data for processing in particular to the following entities: 
    1. hosting services for the webpage which our Website is based on,
    2. other services that are necessary for the proper functioning of the Website.
11. Your personal data is not subject to profiling.
12. In accordance with the provisions of the GDPR, each person whose personal data we process as the Personal Data Administrator has the right to:
    1. access to your personal data, as referred to in art. 15 GDPR,
    2. be informed about the processing of personal data, as referred to in art. 12 GDPR,
    3. correct, complete, update, and rectify personal data, as referred to in art. 16 GDPR,
    4. delete data (the right to be forgotten), as referred to in art. 17 GDPR,
    5. restrict processing, as referred to in art. 18 GDPR,
    6. transfer the data, as referred to in art. 20 GDPR,
    7. object to the processing of personal data, as referred to in art. 21 GDPR,
    8. in the case of the legal basis referred to in point 10 lit. d above, the right to withdraw consent at any time without affecting the lawfulness of processing based on consent before its withdrawal,
    9. not being subject to the profiling, as referred to in Art. 22 in connection with Art. 4 point 4 of the GDPR,
    10. lodging a complaint to the supervisory body (i.e. to the President of the Personal Data Protection Office), as referred to in art. 77 GDPR.
13. If you want to exercise your rights referred to in the preceding point, please use the appropriate pages on the Website that allow you to delete your data collected on our Website or send a message by e-mail to the e-mail address or in writing to the correspondence address referred to in point 1 or 3 above.
14. Each identified security breach is documented, and in the event of one of the situations specified in the provisions of the GDPR or the Act, the data subjects whose data has been affected are informed about such a breach of the provisions on the protection of personal data, and - if applicable - PPDPO.
15. The provisions of this Privacy Policy apply to the possible extent to all persons with whom we are in legal relations and for whom we are also the Administrator of their personal data, including in particular our contractors, newsletter subscribers.
16. The Cookies Policy is a separate document available at: https://fluence.technology/pl/cookies-policy/.
17. In matters not covered by this Privacy Policy, the relevant provisions of generally applicable law shall apply. In the event of non-compliance of the provisions of this Privacy Policy with the above provisions, these provisions shall prevail.

If you have questions or comments about this policy, you may contact us by email at privacy@fluence.pl.

Last edit by: Fluence on October 2, 2023.